Monthly Archives: September 2009

Puffin Crossing – Help how does this work?

I maintain that a designer should always aim to consider and where possible engage the user in any design. If a user is struggling to comprehend how a product works then it is often back to the drawing board for further consideration. It feels like a failure if a product requires instructions to enable the user to operate it and my instinct is to develop the product further until it works. This set of instruction for using the new Puffin Crossings [Puffin crossing are an adaptation of the Pelican crossing] struck me as odd, firstly are people really having problems using this, especially when it’s older sibling has been around for such a long time now. If this is this case wouldn’t it have been better to resolve those issues without the need for pinning guidance to the product.

links for 2009-09-01

  • # Neutrality (White) – considering purely what information is available, what are the facts?
    # Feeling (Red) – instinctive gut reaction or statements of emotional feeling (but not any justification)
    # Negative judgement (Black) – logic applied to identifying flaws or barriers, seeking mismatch
    # Positive Judgement (Yellow) – logic applied to identifying benefits, seeking harmony
    # Creative thinking (Green) – statements of provocation and investigation, seeing where a thought goes
    # Process control (Blue) – thinking about thinking